Delivery
Delivery

Do you offer delivery for bespoke rooflights? If yes, at what price?

We deliver directly to the address that you have specified in your order confirmation. It is required that you are home at delivery, as a signature is required upon delivery of your goods. The signature is accepted by us as valid proof of delivery in the right condition. Please note the order will be palletised and delivered on the ground.

Vario operates with two delivery fees depending on the region and the product and order sizes:

UK mainland and Scotland:
1. Standard delivery fee of £75 (excl. VAT)
2. Large truck delivery fee of £250 (excl. VAT) 

Republic of Ireland and Northern Ireland:
1. Standard delivery fee of £100 or 114€ (excl. VAT)
2. Large truck delivery fee of £500 or 570€ (excl. VAT) 

When placing your order confirmation you will have to specify the delivery address, to which we will deliver the product within the agreed lead time.

Where do you offer delivery?

We deliver to UK mainland and Republic of Ireland addresses for orders through this website. If you would like your products shipped to a different country, please contact our daylight expert team on +44 (0) 1592 778 246 or email vario@velux.co.uk. Special terms and conditions may apply. 

Channel Islands customers: Orders cannot be placed online for delivery to these areas. We are sorry for any inconvenience this may cause. Please contact our daylight expert team on +44 (0) 1592 778 246 or email vario@velux.co.uk to discuss your order.

How long is the delivery time for my bespoke rooflights?

As Vario rooflights are made to order products the lead time from order confirmation and payment to delivery is estimated to be 6 weeks. You are always welcome to contact our daylight expert team on +44 (0) 1592 778 246 or email vario@velux.co.uk to discuss your order, during our opening hours Monday-Friday between 8:00-13:30 and 14:00-17:00

Can I return my rooflight?

Vario by VELUX rooflights are made to order solutions and produced for individual orders, and therefore cannot be cancelled or returned once a purchase order, including payment, has been received by VELUX Company Ltd.

Right of withdrawal/cancellation

You can withdraw or cancel your order, up until your order has been finally confirmed and payment has been made. All Vario rooflights are made to order and raw materials are purchased specifically to your order. Hence, it is not possible to withdraw or cancel an order after the order has been confirmed, payment has been received and production or your customised rooflight has been initiated. You are always welcome to contact our daylight expert team directly on +44 (0) 1592 778 246 or email vario@velux.co.uk to discuss your specific order.